Sarah Vickers

Technical Writer | UX Writer

A creative content curator and technical/UX writer with a keen eye for detail, and a passion for technical and UX writing. Whether I'm building engaging documentation, developing consistent style and language standards to implement across platforms, or improving user experience through content optimization, I'm committed to helping users easily navigate and understand complex technology tools.

Passion to learn, create, and grow.

Technical Writer
UX Writer

20th February 2023

S. Vickers' Resume

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Technical Writing

UX Writing

Special Skills

Styles Guides

Contact

Technical Documentation

Much of my documentation work has been for companies that do not share information publicly. The items below have been cleared by those companies or are some of the few items publicly available. For more detailed items or documentation examples, please contact me using the form at the bottom of this page or via the contact info on my resume.

15th November 2021

User Data Sheets

One-page data sheets to give users context when working in complex situations.

15th November 2021

API Integration - Report Export API

This user guide allowed users to learn how to export reports and data from the platform using the platform's API.

Editing and Refreshing Outdated Items

Online Help System Updates (Old vs New)

This online help system was outdated by 10+ years. I updated styles, formatting, and rewrote information and instructions to help users navigate and understand items better.

Engineering Documentation Update (Old vs New)

Developed and implemented style and language standards by building a single corporate output documentation, adopted across all U.S., Germany, and South Africa offices.

UX Writing

16th October 2024

Comprehensive Gathering and Processing of Data

Running research sessions and workshops with team members and users allows writers to see the full view of the user journey. From these larger sessions, I can then delve into the details and sort through the data to find patterns, looks for ways to improve process, and ensure our customers and internal users get the most of what we have to offer.

13th August 2024

Content That Matches Your Voice

It's important to match your application to your company voice. It's also essential to give your customers the best experience they can have. Things like simple error messaging can make or break an experience.

7th August 2024

Confirmation & Tooltips

Create concise, helpful information to get a user the data they need to complete their jobs, without creating more questions and roadblocks.

31st July 2024

Clear UI Information

Give the best experience by writing clear and concise text that empowers users to get their tasks completed.

Treasury4 Website Content

As part of the Treasury4 revamp of their website, I took charge of transforming outdate content and generating new compelling material to elevate the company's online presence. This involve not only rewriting headlines, content, and calls to action, but also collaborating closely with our design team to create a dynamic new feel and tone that aligns with Treasury4's vision. My work ensured the site effectively communicates the brand's value and drives engagement with its audience.